The long-awaited chat widget native to the platform. We wanted to go simple with a lot of functionality and a clean interface. The widget is able to book, call tools, and converse using all of your assistant’s configuration (find & replace, tool ...
AI replying tag: Whenever an AI is replying to a contact, that information can be seen in the AI portal as the AI is replying. But if you would like to trigger a workflow or have additional functionality around analysis and information pulling - the tag ...
Our chat AI can reply to contacts without needing workflows, API calls, or webhooks. How does that work? It’s all thanks to something called Active Tags. These are specific tags you assign to an assistant ahead of time. When a message comes ...
Background & Purpose This SOP outlines how to implement and use a global “AI Kill Switch” in Software’s chat and phone systems. This allows users to easily turn off AI responses and reroute chats or calls to a human agent by applyin ...