Call Tagging: Whenever an AI call is finished, there are tags added to the contact to signify outcome and dispositioning. You can use these tags instead of a post-call webhook or in tandem with the post-call webhook to do campaigning on outcome / disposi ...
Background and Purpose This SOP describes a workaround for forwarding unanswered calls in GoHighLevel to an AI assistant or alternate phone number, a feature not directly available within the GoHighLevel platform. This setup requires additional c ...
Handling Voicemail with Your AI Assistant You can set up your AI assistant to automatically detect and handle voicemails. Since your phone assistant will often come across voicemail systems, you have the option to configure it to either hang up or leave ...
The platform includes a built-in, multi-layered Do Not Call (DNC) compliance system that automatically screens outbound AI calls before they are placed. This article explains exactly how the compliance flow works, what bypass options are available, and ho ...
When the Make AI Call action encounters an error, the software automatically applies an error tag to the contact. These tags identify exactly what went wrong — whether it was a rate limit, a DNC hit, a billing issue, or something else — so you can build w ...